In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver ...

per the "Overview Guide": Using the customer service feedback template, you can automate sending surveys when a case is resolved in Dynamics 365. You can then use Power BI to get customer ...

June 2, 2014 — Microsoft Corp. (Nasdaq “MSFT”) on Monday announced that significant new capabilities in marketing, customer care and social listening are now globally available as part of the ...

Generative AI is often hyped for how it can potentially help desk workers, software developers, copy writers, and customer service ... tailored to Dynamics, Microsoft 365, Power Platform, Security ...

Microsoft has been making moves into customer service and financial planning ... "These applications, Dynamics 365 and the Power Platform that sits beneath are designed to be data first, designed ...

Both apps and business processes will be integrated between the two, with Microsoft services like Power BI business intelligence ... Sales, and Customer Service. Dynamics 365 offers customers ...

In a blog post announcing the news, Jeff Comstock, Microsoft's Corporate Vice President, Dynamics 365 Customer Service, highlighted the negative implications of long wait times, misdirected calls ...