The average National Grid customer’s electric bill would rise 20% over three years in a rate hike plan submitted to ...

In a world where consumers are bombarded with choices and marketing messages, the only way for businesses to truly stand out ...

The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

Unspecific feedback like “be more strategic” or “push for innovation” can leave you guessing about what you actually need to change. The higher you rise, the more common this becomes—but you don’t ...

A new imperative for many utilities is forecasting the upsurge in neighborhood EV grid loads. Digital twin modeling provides a new forecasting tool that applies actual utility customer data to ...

Great leaders know feedback isn't just about what you say — it's how you say it. The right approach keeps teams motivated and ...

Scammers are targeting email inboxes in a sophisticated phishing scheme that impersonates multiple businesses by using ...

The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

Social Business Intelligence Market. The social business intelligence market is poised for robust expansion, projected to grow from USD 25,886.8 million in 2024 to USD 49,632.4 mi ...

In January 202 1, Bigtincan, one of the world’s leading providers of sales enablement automation, announced that it had acquired 100% of VoiceVibes Inc. The deal expands Bigtincan’s leadership in ...

Financial benefits, such as saving on utility payments and avoiding electricity rate hikes, are a key driver of U.S. adults' ...

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...