AI is providing brands new ways to create deeply personal, engaging experiences at scale, redefining how they interact with ...

In a world where consumers are bombarded with choices and marketing messages, the only way for businesses to truly stand out ...

Unspecific feedback like “be more strategic” or “push for innovation” can leave you guessing about what you actually need to change. The higher you rise, the more common this becomes—but you don’t ...

Brighton and Hove Council help desks will relocate to Jubilee and Hove Libraries from May 6, making face-to-face support ...

Great leaders know feedback isn't just about what you say — it's how you say it. The right approach keeps teams motivated and ...

For executives looking to elevate their customer experience strategy, integrating communications into the core customer ...

Scammers are targeting email inboxes in a sophisticated phishing scheme that impersonates multiple businesses by using ...

Wizz Air passengers heading to Budapest waited nearly 20 hours due to a delayed flight—just before Easter weekend. Families ...

It is important to begin by identifying the SMS opted-in audience you are trying to engage and send valuable messaging ...

The PR industry is always changing—it’s up to us as leaders to show our teams the path forward on how to innovate and stay ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Companies are slapping “Trump tariff” surcharges on customers’ bills in a bid to signal where price hikes are coming from, a marketing gimmick that could help some niche brands cash in on ...