Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, Juran, Pirsig, …

Explore the concepts, tools, applications, and technical terms that make up the world of quality. For more definitions, browse the online glossary of quality terms, acronyms, and key people in the history …

American Society for Quality’s (ASQ) Quality Resources is your one-stop online library of information related to quality. Access more than 75 years’ worth of content for all experience levels.

Quality management systems (QMS) play an important role in the continuing improvement of organizations. Learn the history and benefits of QMS at ASQ.org.

4 days ago · Have a Standards Question? Ask the Experts! Submit your technical questions about an international or American national standard to our panel of seasoned quality professionals.

Prepare for ASQ’s Quality Technician Certification exam at your own pace and from any device with this world-class ASQ course.

The approach is designed to help build a quality work environment—physically and mentally. 5S achieves “a place for everything and everything in its place.”

Quality Progress is a print and online magazine that is published by ASQ and offers news and resources in quality.

Earn your CQE certification and master quality engineering principles. Join ASQ and save on Certified Quality Engineer certification exams today.

The journal contains the latest thinking on quality control and quality assurance management, related physical technology, associated statistical tools, standards information, and more.