Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when your claim …

The Route mobile app offers a seamless way to keep track of all of your orders in one place. That means you can shop anywhere (even Amazon) and track it with Route.

Recharge & Route FAQs Can the box switch so it's automatically unchecked? What if I didn’t want Route Package Protection? File and manage claims Re-Opening Claims by Customers and …

Route Shipping Protection covers orders that are lost, stolen, or damaged in transit, and makes it easy to resolve the issue in a few quick steps. Returns are for circumstances when your item arrives in …

Integrate Route & Status to create a seamless post-purchase experience, capture signed-in shoppers, and reduce support tickets. Available now for customers using Track and Protect.

Route Brand PortalNov 22, 2025 - Nov 29, 2025Route Brand Portal

When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal.

Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your account manager to …

If you completed a refund or replacement for a customer who reached out to you about an order covered by Route Shipping Protection, please request a reimbursement in the Merchant Portal using the …